PIERCE DISTRIBUTION SERVICES COMPANY

Posted by Pierce Distribution in News From Pierce on 9/5/2017

Heavy equipment manufacturers are often faced with the “necessary evil” of processing dealer returns. The topic is never one eagerly discussed as it adds costs to a manufacturer’s bottom line, while at the same time taking up valuable warehouse space, warehouse personnel, and office personnel. Too often, these returns are processed only when time and labor availability permit, or in a rush at the end of the month.

 

Pierce has excelled for many years establishing and managing dealer returns programs for its customers. Because of this, Pierce’s customers see benefits such as reduced costs, improved customer service levels with their dealers, a faster turn time in the processing of returns, and increased capacity within their warehouse.

 

For one major heavy duty trucking manufacturer, Pierce two years ago began processing their dealer returns. Once the process was in place, the customer realized how beneficial the idea of using a 3PL such as Pierce for this will be. Because of the program’s success, Pierce has now begun the repackaging of all returned parts arriving in damaged packaging, into new boxes and bags with the customer’s logo. Pierce provides 100% inspection of any repackaged part to verify the part number, and ensure the product is in acceptable condition for repacking. If the inspected part isn’t in acceptable condition or the dealer has sent the wrong part, those parts are then rejected by Pierce. Over the years, Pierce has also launched similarly successful returns programs for other manufacturers of agricultural, construction, and other types of heavy equipment.

 

If your company often discusses the hassle of processing returns in house, Pierce would welcome the opportunity to discuss your current returns program with you to determine if utilizing Pierce might be a better option.

 

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