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Client Success

Every day in client-owned and Pierce facilities from Rockford, IL to Seattle, WA, Pierce Distribution employees work with clients to solve problems and improve performance. Since 1954, we have helped multiple OEM companies increase and simplify their services.

The Need

A long-time construction and mining equipment manufacturing client was intent on finding ways to increase capacity within existing facilities, while at the same time consolidating and restructuring its North America footprint to help reduce costs. One of the subsidiary companies they were tasked with re-aligning was an existing location in the Southern United States. With these changes, part support would be transitioned to the client’s master PDC in Ripley, Tennessee; while manufacturing would be transitioned to an existing facility.

With part support being transitioned to the client’s master PDC, they looked to Pierce for support to help accomplish this task in a cost effective and timely manner. Pierce was called to complete the tasks listed below for 31,000 lines in a six (6) week time period.

  • Receive parts
  • Verify and count parts
  • Create new packaging specifications for each part
  • Complete all systematic input
  • Package new parts according to new part specifications
  • Allocate and ship to the client’s master PDC for binning

The Solution

Pierce relied on its experience and knowledge of “Best in Class” service parts packaging principles to accomplish the necessary tasks. Pierce’s management resources consisted of a team of highly trained packaging professionals with many years of experience. To ensure this project would be a success, Pierce in conjunction with the client, organized the complete part transfer based on the following actions:

  • The placement of Pierce personnel within an existing operation
  • The indentifying and labeling of each shipped part (by Pierce personnel) leaving the client’s existing location to maximize parts pass through and handling efficiencies within the client-Pierce shared facility
  • The creation of extended shifts (12 hour) to ensure that the transition would be completed on time
  • New packaging specifications were created to permit the maximum amount of storage capacity for parts binning within the client’s master PDC
  • All systematic data entries were entered by Pierce into the client’s WMS to show real time visibility for parts upon receipt, therefore eliminating the need for the client to re-assign associates to tackle this time consuming task and decreasing the fear of lost inventory during the transfer
  • The Pierce team directed and assisted the client with the re-warehousing of its master PDC to free up needed space to accomplish the transition

The Result

31,000 lines were successfully transitioned two weeks prior to the targeted deadline. This daunting task could not have been completed without the cooperation and team effort between the client and Pierce. Partnership and “doing whatever it takes” is a commitment that Pierce guarantees to all of its customers.